L2 Support Engineer
Resolve escalated technical issues (API errors, data sync, integration failures).
Work closely with product and engineering teams to debug SaaS workflows.
Manage communication gateway issues (SMS/Email/WhatsApp).
Perform root cause analysis and recommend fixes.
Train L1 engineers on current features and compliance workflows.
Requirements
L2: 2â5 years in Technical Support/Helpdesk roles.
Familiarity with SaaS platforms, ticketing tools, and CRM systems.
Solid communication skills (English + Hindi/Marathi preferred).
Ability to work in rotational shifts.
Escalation Resolution Time, Root Cause Fix Rate, Knowledge Base Contributions
📌 Support Engineer Goregaon West (India)
🏢 PEOPLEOCITY
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.