Java Customer Success / Renewals Specialist – North America Market
Location: Noida
Work Timings: US Shift
Market: North America – SMB
Function: Java Sales / Customer Success / Renewals
About the Role
Oracle Java SE is one of the most widely used platforms for enterprise applications and mission-critical workloads. Oracle Java SE Subscription provides organizations with access to Java SE updates, support, and management capabilities required to run Java applications securely and reliably.
We are looking for an experienced Customer Success / Renewals Specialist to support Oracle's Java SE Subscription business for the North America SMB market.
In this role, you will manage a portfolio of existing customers and drive the timely renewal of Java SE Subscription contracts. You will act as a key point of contact for customers throughout the renewal lifecycle, proactively engaging them on upcoming renewals, pricing, contracts, quotations, and commercial requirements.
This is a high-volume, customer-facing role requiring robust renewal management, account management, negotiation,
forecasting, and stakeholder management skills. You will work closely with Java Sales, Channel Support, Operations, and other cross-functional teams to maximize renewal rates, protect recurring revenue, and deliver an excellent customer experience.
What You Will Do
- Own and manage the end-to-end renewal lifecycle for an assigned portfolio of Java SE Subscription customers in the North America market.
- Proactively engage customers through email and phone regarding upcoming subscription renewals.
- Build strong relationships with existing customers and partners and serve as their primary point of contact for renewal-related discussions.
- Understand customer requirements, address commercial concerns, and guide customers through the renewal process.
- Negotiate renewal terms and work toward timely closure while maintaining a positive customer experience.
- Manage a high volume of renewal transact