Key Responsibilities - Gather and analyze business requirements for ITSM and IT Asset Management solutions.
Design and optimize ITSM processes including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
Lead IT Asset Management (Hardware & Software Asset Management) initiatives.
Conduct workshops with stakeholders to identify process improvements.
Translate business requirements into functional specifications.
Support ServiceNow or other ITSM platform implementations and enhancements.
Ensure compliance with ITIL best practices and governance standards.
Collaborate with technical teams during design, testing, and deployment.
Develop process documentation, SOPs, and training materials.
Support UAT, go-live,



and post-implementation activities.

Required Skills - Solid experience in IT Service Management (ITSM).
Experience in IT Asset Management (ITAM).
Valuable understanding of ITIL v3/v4 framework.
Experience with one or more ITSM platforms:
ServiceNow
BMC Helix/Remedy
Ivanti
ManageEngine
Jira Service Management
Business Analysis and Requirement Gathering.
Process Mapping and Documentation.
Stakeholder Management.
Workshop Facilitation.
UAT Planning and Execution.
Excellent communication and consulting skills.

📌 Itsm & Asset Management Business Consultant Hyderabad
🏢 HR Remedy India
📍 Hyderabad