Role & responsibilities-

- Develop, update, and manage training programs for the account and collaborates with BFSI team on instructional design, content, projects, etc.
- Facilitate or co-facilitate trainings for new and existing resources using a variety of instructional techniques formats.
- Drive Domain across accounts in India teams.
- Actively participates in Due Diligence and transitions calls for new & existing scope of work.
- Manage coaching sessions with trainees and supervisors to achieve high performance levels.
- Works with quality assurance in monitoring resources while processing cases to provide appropriate coaching to ensure consistent procedures and standards, and overall partner performance to maximize customer satisfaction.
- Manage training administration to include training enrolment and class assignments, course evaluations and tests and develop appropriate reporting to manage program effectiveness.
- Assess and or adapt both current and new training needs to adapt to organizational changes and business needs.
- Work very closely with team members to solve process problems.
- Provide recommendations on any matters relating to improving the process.
- Manages knowledge base (which includes upkeep of training materials and records, finding innovative training methods etc.)
- Supports & designs ongoing and long-term improvement projects for career development.
- Documents all business-related employee interactions.
- Reviews and analyses reports,



records, and data to meet and exceed customer and company objectives.
- Collaborates with all workgroups to resolve issues that impact internal and external Customers.
- Establishes operational priorities and strategies to meet and exceed business goals and Objectives.
- Effectively conduct meetings.

Preferred candidate profile

- Must have a bachelors degree in any stream.
- Certifications from The Institutes is added advantage.
- Knowledge of Property & Casualty
- Good critical and analytical thinking skills
- Effectively meets strict deadlines.
- Detail oriented and possess good organization skills.
- Effective written and oral communication skills and be able to maintain confidentiality.
- Demonstrated PC knowledge including Windows, MS Applications - Microsoft Word, Excel, and Outlook.
- Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary.
- Willingness to render extended hour/s as the need arises.
- Experienced as a Training SME and Trainer for 6+ years (Out of 6+ years, core trainer 4+ years).
- People Management experience- preferably handling a team of trainers, SMEs or quality reviewers/analyst.
- Can work independently in a team workplace.
- Takes initiative and proactively seeks quality solutions through continuous improvement.
- Experience working with customers & Handling Escalations.

📌 Training Lead (Hyderabad)
🏢 WSNE Consulting
📍 Hyderabad