We are looking for a customer-focused Call Center Executive to handle customer enquiries, feedback, service-related queries, and support requirements for Tylos Electric Scooters. The role involves maintaining regular communication with customers, resolving concerns, coordinating with service teams, and ensuring a positive customer experience.
Key Responsibilities :
* Handle customer calls and enquiries related to Tylos electric scooters.
* Assist customers with service, maintenance, warranty, and support-related queries.
* Collect and record customer feedback and suggestions.
* Coordinate customer complaints and service requests with the relevant teams.
* Follow up with customers to ensure issues are resolved satisfactorily.
* Provide customers with updates regarding service status and requirements.
* Maintain accurate records of customer interactions and complaints.
* Build positive relationships with customers and ensure a high level of customer satisfaction.
* Identify recurring customer concerns and communicate them to the management team.
📌 Call Center Executive (Thrissur)
🏢 Tylos Electric Vehicles
📍 Thrissur
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.