- Handle customer inquiries through phone calls, emails, and chats in a timely and professional manner.
- Resolve customer complaints and issues by providing effective solutions and alternatives.
- Maintain accurate records of all interactions with customers using our CRM system.
- Collaborate with internal teams to resolve complex issues that require escalation.
Job Requirements :
- 1-5 years of experience in an International BPO or Call Centre setting.
- Strong communication skills for handling international voice process calls, chats, and emails.
- Ability to work on rotational shifts including night shifts (UK time zone).
- Proficiency in processing multiple tasks simultaneously while maintaining accuracy.
📌 Chat Support Executive (Jaipur)
🏢 TP
📍 Jaipur
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