- Provide exceptional customer service through phone, email, or chat to resolve customer queries and concerns in a timely and professional manner.
- Process customer orders, cancellations, and modifications while maintaining accurate records of transactions.
- Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 0-2 years of experience in BPO/call center environment.
- Excellent communication skills with strong verbal communication abilities.
- Ability to work in a rapid-paced setting with multiple priorities simultaneously.