About the Role

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires robust ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

1. Sales & Business Growth

- Own monthly targets for memberships, renewals, and upsells.
- Drive walk-in/trial conversions through effective consultations.
- Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

- Ensure smooth daily operations using the prescribed checklist tools.
- Oversee class schedules, trainer punctuality, and session readiness.
- Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
- Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
- Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

- Build strong rapport with members to create a welcoming, community-driven environment.
- Resolve escalations and ensure a smooth before/during/after-class experience.
- Capture and document feedback from members and trainers for continuous improvement.
- Uphold Cultfits service quality and act as the primary representative of the centre.

What Success Looks Like

- Meeting/exceeding sales and conversion targets.
- A consistently smooth, compliant,



and high-performing centre.
- High member satisfaction, retention, and NPS.
- Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills

- Bachelors/Diploma degree.
- 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
- Strong communication and customer-handling skills.
- High ownership and problem-solving ability.
- Good to have: Passion for fitness, wellbeing, and community building.

Candidate Persona and Mandatory Criteria

- Minimum 2 years of customer facing sales experience
- Graduation or Diploma must be completed
- Candidates currently pursuing Graduation/Diploma cannot be considered, including those pursuing through distance learning
- Good communication skills in English
- Age criteria: 23 - 35 years
- Bike is mandatory
- Must be comfortable with sales/target oriented responsibilities
- Must be comfortable working on Saturdays and Sundays
- Must be comfortable with both straight and split shifts

Shift Timings

On most days, candidates will be assigned a straight shift:

- Morning: 5:30 AM - 2:30 PM
- Evening: 1:30 PM - 10:30 PM

Based on business requirements, candidates may be assigned a split shift:

- Morning: 5:30 AM - 9:30 AM
- Evening: 5:00 PM - 10:00 PM

Compensation & Benefits - PAN India

- CTC: 3.45 LPA
- Uncapped performance-based incentives, typically in the range of 15k-30k or more, depending on performance
- Health Insurance
- Cult Membership

📌 Associate Center Manager (Bengaluru)
🏢 Cult.fit
📍 Bengaluru