We are looking for a customer-focused and well-spoken Kia Experience Consultant to ensure an excellent customer experience throughout the dealership journey. The candidate will be responsible for customer interaction, feedback management, complaint resolution, follow-ups, and maintaining high customer satisfaction. Key ResponsibilitiesWelcome and assist customers professionally at the dealership.
Understand customer requirements and provide appropriate assistance. Handle customer queries, complaints, and feedback effectively. Coordinate with Sales, Service, CRM, and other departments for customer-related issues.
Conduct regular customer follow-ups and ensure timely resolution of concerns. Take customer feedback and maintain proper records. Monitor customer satisfaction and identify areas for improvement. Handle customer calls and follow-up activities.
Ensure proper communication with customers regarding service, delivery, and other dealership processes.
Maintain customer records and update CRM/DMS regularly. Support the dealership in achieving customer satisfaction and experience targets.
Follow
Kia customer experience standards and company processes.
Eligibility Qualification: Graduate preferred.
Experience: 1–3 years in Automobile / Kia / Automotive Dealership / Customer Relationship / CRM. Positive communication and interpersonal skills. Customer-oriented attitude with good problem-solving ability.
Basic computer knowledge and CRM/DMS knowledge preferred. Positive command of Hindi and English. Presentable personality and qualified approach. Key SkillsCustomer Handling Communication Skills Complaint Resolution Customer Follow-up CRM/DMS Handling Problem Solving Team Coordination Customer Satisfaction