Shift: Rotational (aligned to Canada business hours)
BRIEF DESCRIPTION OF ROLE:
In ADP Canada SBS Client Services, we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team. We are hiring a Bilingual Customer Service Executive to support ADP Canada Small Business Payroll clients through inbound voice and chat channels. The role involves assisting small business customers with payroll-related queries, ensuring compliance understanding, and delivering accurate, timely resolutions while maintaining a high level of customer satisfaction.
Key Responsibilities
- Respond professionally and timely to clients regarding multiple products offering such as Payroll,
Time and Labor management & HR.
- Provide our clients with knowledge on Human Resources, Payroll, Time and Attendance, Trouble Shooting and Security Management.
- Act as an internal expert for the employees for Comprehensive Services
- Responds to & resolves all incoming telephone calls and/or email inquiries from clients; delivering the highest level of customer service within expected timelines
- Document all inquiries into our CRM solution (Siebel).
- Clearly communicate and educate employees on processes and procedures utilizing our knowledge base.
- Ensures proper, timely follow-up on assigned cases to ensure service level agreements and that the client experience is seamless, builds trust in ADP as a service provider.
- Identifies, recommends, or refers any issues or opportunities which arise from client queries to the appropriate internal ADP Team.
- Learns, understands, maintains and contributes to internal suppo
📌 Bilingual Customer Service Representative (Amravati)
🏢 ADP
📍 Amravati
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