Hiring Quality Auditor for a Reputed/MNC company located at Chandigarh
Requirements
Key Responsibilities:-
Conduct regular quality audits on processes, calls, transactions, or deliverables as per
defined quality standards.
Evaluate performance against established quality parameters and compliance
guidelines.
Identify gaps, errors, and areas of improvement and share detailed audit findings with
managers.
Prepare and maintain quality audit reports, scorecards, and MIS.
Provide constructive feedback and training to team members to improve performance
and quality output.
Participate in root cause analysis and recommend corrective and preventive actions.
Support process improvement initiatives and quality enhancement projects.
Coordinate with operations, training, and management teams to drive quality
compliance.
Skills Required:-
Solid analytical and problem-solving skills
Excellent attention to detail
Valuable communication and presentation skills
Ability to provide feedback in a qualified and constructive manner
Sound knowledge of quality frameworks, audit processes, and SOPs
Proficient in MS Excel, MS Word, and reporting tools
Ability to work independently and meet deadlines
Qualifications :-
Graduate/Postgraduate in any discipline
Certification in Quality/Auditing (preferred but not mandatory)
Experience :-
3â8 years of experience in a Quality Auditor or Quality Analyst role
Experience in Travel industry / BPO / KPO / Operations / Service Industry