Project Coordinator & Customer Service Coordinator
Hyderabad - WFO (US Shift pref; UK Shift may also work)
Full Time
8 years experience
Job Overview
We are looking for a proactive and detail -oriented Project Coordinator & Customer Service Coordinator to work closely with the leadership team and support day -to -day operations. This role involves coordinating with internal teams and customers, ensuring smooth communication, and helping resolve queries efficiently.
Key Responsibilities
- Work directly with business owners to support ongoing projects and operational activities.
- Coordinate with team members across India and Europe using digital tools like Slack.
- Communicate with customers via email, and occasionally through Zoom and phone calls.
- Understand common customer and team queries (FAQs), maintain detailed notes, and share insights with leadership.
- Prepare clear and accurate responses to customer and team queries to ensure timely resolution.
- Use internal CRM tools and client portals to track updates and maintain visibility on tasks and communications.
- Ensure smooth coordination and timely updates in a fast -paced, always -on (24/7 responsive) work environment.
Required Skills & Qualifications
- Strong written and spoken English communication skills.
- Ability to handle customer interactions professionally and confidently.
- Good organizational and note -taking skills with attention to detail.
- Comfortable working with digital communication tools (Slack, email, Zoom, etc.).
- Ability to work collaboratively with global teams.
Desired Candidate Profile
- Smart, proactive, and quick to learn.
- Hardworking with a solid sense of ownership and accountability.
- Honest, sincere, and committed to delivering quality work.
- Takes pride in their work and strives for continuous improvement.