The “Operations Executive” will be responsible for onboarding enrolled students, monitoring payment processes, sharing class schedules, and collaborating with both the support and sales teams. This role is essential for ensuring a smooth operational flow and maintaining high levels of student satisfaction. The ideal candidate should be comfortable communicating in Telugu and Hindi, and should be a natural problem solver who continuously strive to provide excellent customer service and extraordinary customer satisfaction

Roles and responsibilities:
Support day-to-day operational activities to ensure smooth execution of academic and support processes
Using customer relationship management software (CRM) to document customer interactions
Solving Queries through Calls, Emails and Chats
Act as a bridge between operations, support, and academic teams for issue resolution
Coordinate with internal stakeholders to track, resolve, and close escalations within defined timelines
Ensure adherence to internal processes, SLAs, and quality standards




Support batch coordination, scheduling, and operational follow-ups when required
Resolving escalated customer issues

Qualification:
Should have Minimum 1 Year of experience in Operations / Support role.
Comfortable speaking in Telugu and Hindi (mandatory)
Solid communication and interpersonal skills to effectively interact with customers
Ability to handle multiple tasks and work in a fast-paced environment
Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong problem-solving and decision-making abilities.
Ability to handle escalations calmly and professionally
Willingness to work in a rapid-paced, dynamic workplace

What We Offer
Opportunity to work with a growing education organization
Exposure to operations, support, and stakeholder management
Learning and growth opportunities in the EdTech domain

📌 Operation Executive Telugu & Hindi Chennai
🏢 LMES Academy
📍 Chennai