Role Summary


We are looking for a client -facing Payroll Operations & Client Support Specialist to manage payroll support, operational reporting, issue resolution, and post -go -live client support activities. The ideal candidate should possess strong payroll operations knowledge, analytical skills, stakeholder management capability, and the ability to independently manage operational scenarios in a fast -paced environment.

Key Responsibilities


- Handle client -facing payroll and operational support activities

- Manage payroll queries, escalations, issue resolution, and follow -ups

- Troubleshoot operational and system -related issues independently

- Participate in client calls, governance meetings, and status reviews

- Prepare operational reports, dashboards, reconciliations, and validations

- Analyze payroll data for discrepancies and process improvements

- Coordinate with payroll, implementation, tax, and support teams

- Ensure SLA/TAT adherence with proactive client communication

- Support onboarding, implementation transition, and post -go -live stabilization

- Maintain SOPs, trackers,



process documentation, and reporting standards


Desired Skill Sets (Important)

- Strong experience in US Payroll Operations / HR Operations / Client Support

- Excellent client communication & stakeholder management skills

- Strong analytical thinking & troubleshooting capability

- Advanced Excel expertise:
- Pivot Tables

- VLOOKUP/XLOOKUP

- Formulas & Reconciliation

- Data Validation & Reporting

- Ability to independently manage escalations and operational scenarios

- Experience handling dashboards, trackers, and operational reporting

- Quick learner with strong process absorption capability

- Exposure to payroll platforms preferred:
- Worklio

- PrismHR

- iSolved

- ADP

- Workday or similar systems