Relationship Manager - Retail Client Acquisition & Onboarding : Bring in current retail customers through networking, referrals, and localized campaigns.
Portfolio Deepening : Cross-sell and upsell products like credit cards, insurance, and personal or home loans.
Customer Retention : Maintain regular contact with clients to address service needs and retain accounts.
Issue Resolution : Act as the primary point of contact for account queries, transaction requests, and complaint escalations. Cross-Functional Coordination : Work with internal credit, product, and operations teams to process applications smoothly.