- Contact existing customers to understand their concerns and improve customer satisfaction.
- Handle customer retention activities by resolving service-related issues and preventing customer churn.
- Follow up with customers regarding pending payments, renewals, and overdue accounts.
- Manage recovery calls and coordinate with field teams for payment collection wherever required.
- Provide suitable solutions, offers, and service assistance to retain customers.
- Maintain regular communication with customers through calls, messages, and emails.
- Identify reasons for customer dissatisfaction and share feedback with relevant departments.
- Maintain accurate records of customer interactions, complaints, payment status, and recovery updates.
- Coordinate with technical, sales, and support teams for faster issue resolution.
- Achieve monthly retention, renewal, and recovery targets.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.