Our client is seeking a self -motivated, results -oriented, entrepreneurial team player who possesses excellent customer service and communication skills. The ideal candidate will have a tenacious, energetic attitude, competitive nature, be driven to succeed, and able to work in an extremely fast -paced environment with technologies and processes that evolve rapidly. The individual should be comfortable working
independently as well as part of a cross functional team, and possess great interpersonal skills.
This role is all about providing exceptional candidate experience with an assertive undertone to ensure the candidate completes all of the necessary onboarding paperwork. Customer service, attention to detail, strong organizational skills, as well as written and verbal communication skills are required.
As an Onboarding Specialist you will represent our client to their candidates during their recent hire onboarding process. The primary function is to provide the candidate a high touch, ultimate customer service experience as the Onboarding Specialist facilitates completing all new hire documents with the candidate to become an employee of our client.
Roles & Responsibilities
- Initiate
and manage the candidate onboarding process for all new hires, including
offer letters, background screenings, drug tests, document collection, and
orientation details.
- Performance
is measured by:
percentage of candidates successfully onboarded, candidate
satisfaction with the onboarding process, timeliness and quality of
responses, and attention to detail.
- Provide
exceptional customer support to candidates via phone, voicemail, and e -mail.
- Customer -centric
attributes with the ability to work effectively and professionally with
both internal and external members.
- Participate
to formulate workflow processes, methods and policies for candidates.
- Use
judgment to escalate to proper party when needed.
- Follow
through on unresolved candidate inquiries and necessary documents.
- Manage
and own data entry into the onboarding platform, ensuring data integrity
- Understand
& follow the given onboarding documents and guidelines per client
- Improve
organizational output through improved processes and quality measures
- Collect
necessary documents and details from the candidates post offer, ensuring a
smooth onboarding process
- Meet
or exceed defined onboarding SLAs
- Update
on boarding tracking reports on a daily basis
- Produce
weekly metrics reports, month interview reports and quarterly offer &
hire reports
Requirements
Required Qualifications:
- Excellent
communication skills - written, verbal, and interpersonal
- Prior
experience in HR, employee onboarding, and/or customer service role
- Ideally
a candidate with a minimum of 3 -5 years of experience handling US
onboarding, compliance and background verification (for full -time and
contract placements)
- Highly
proactive in approach and be able to work independently and as part of a
team.
- Strong
attention to detail
- Self -starter,
an ability to work in a fast growing, challenging start -up work space
- Must
be highly motivated, dedicated and results -driven to attain growth goals
- Strong
verbal and written communication skills to assess candidate needs and
adjust communication style accordingly
- MSOffice
proficiency and internet savvy
- Access
to high speed internet, audio and video on computer for professional
phone, we band video conferencing
Benefits
- Medical
- Remote
Work
- Vacation
Pay
📌 Onboarding Specialist (US Staffing) (New Delhi)
🏢 Nameless
📍 New Delhi
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