Key Responsibilities

- Viptela Design Authority: Serve as the design authority for the global Cisco Viptela SD-WAN fabric, including the architecture of vManage, vSmart, vBond, and vEdge/cEdge components across large-scale campus, branch, and data center environments.


- Complex Policy Design: Architect and implement advanced service policies, data policies, and application-aware routing (AAR) to guarantee Service Level Agreements (SLAs) for critical business applications (e.g., VoIP, video conferencing, cloud SaaS).


- Network Transformation: Lead the strategic planning and execution of migrating traditional MPLS/VPN environments to the SD-WAN fabric, ensuring zero-downtime cutovers and managing co-existence scenarios.


- Cloud Integration: Design and implement robust SD-WAN integration with public cloud providers (AWS, Azure) using cloud on-ramps, virtual gateways, and optimizing connectivity to SaaS platforms (e.g., Office 365).


- Viptela Components: Expert-level knowledge of the entire Viptela architecture, including OMP (Overlay Management Protocol), TLOCs, and IPsec tunneling.


- Routing: Mastery of underlying routing protocols (BGP, OSPF, EIGRP) and their interaction with the SD-WAN overlay.


- Cloud Integration: Proven experience with cloud on-ramps and virtual Viptela deployments in AWS/Azure.


- Automation: Proficiency in automation/scripting using vManage API, Python, and/or Ansible.


- Security: Strong understanding of security controls in an SD-WAN context (Cloud Security/Umbrella, ZBFW).


- Technical understanding of cloud networking and integration with SD-WAN (e.g. AWS, Azure).


- Excellent knowledge of networking principles including TCP/IP, routing protocol (OSPF, BGP, EIGRP), WAN/LAN architecture.






- Ensure operational hygiene: proactive monitoring, troubleshooting, documentation, and compliance with ITIL processes.


- Oversee capacity planning, reporting, and disaster recovery for network infrastructure.

Escalation Management

- Act as the primary escalation point for critical network incidents and service disruptions.


- Lead root cause analysis and implement corrective actions for recurring issues.


- Ensure timely resolution of escalated issues and communicate effectively with stakeholders during critical events.



Resource Hiring & Team Leadership

- Lead the recruitment, onboarding, and development of network engineers, administrators, and security experts.


- Ensure effective resource allocation and workforce planning to meet delivery demands.


- Foster a culture of collaboration, innovation, and continuous learning within the network team.



KPIs & Success Metrics

- Achieve and maintain PCSAT scores of 9+ for network services.


- Ensure SLA compliance (availability, incident response, resolution times) above 98%.


- Optimize cost of delivery through productive resource utilization and automation.


- Track and report on network performance, security incidents, and service improvements.



Continual Service Improvement (CSI)

- Lead CSI initiatives: process enhancements, automation, adoption of new technologies (AIOps, orchestration, cloud platforms).


- Foster a culture of innovation and continuous learning within the network team.


- Conduct root cause analysis and implement corrective actions for recurring issues.



Client Engagement

- Build and maintain strategic relationships with internal and external stakeholders.


- Ensure proactive communication and transparency in delivery performance, risks, and opportunities.


- Represent network delivery in executive forums and contribute to client success planning.



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