Position Type
Full time

Type Of Hire
Experienced (relevant combo of work and education)

production Support(UNIX/Linux, Shell scripting, SQL (MS-SQL, Oracle) – Rotational Shifts
About The Role
As a
Managed Service Analyst II
, you will provide
Level 2 application support
for FIS Cleared Derivatives applications, ensuring seamless operations for leading investment banking clients. You will be responsible for supporting
Trade Allocation, Matching, Reconciliations, Position Management, Cash & Collateral Management, Reporting, and Trade Settlement
.

Your role involves
proactive issue resolution, incident management, and collaboration with cross-functional teams
to ensure smooth operations. You will troubleshoot technical and functional issues, manage escalations, and adhere to SLAs. Additionally, you will contribute to
system monitoring, root cause analysis, and process improvements
while working in shifts, including early mornings, extended hours, and occasional weekends.

About The Team
The
Cleared Derivatives (BPaaS) Production Support Team
ensures




high availability, reliability, and performance
of post-trade processing applications that covers
middle-office
and
back-office
responsibilities for global investment banking clients.

Key Responsibilities
Serve as the primary point of contact for investment banking clients, provide Level 2 support and address inquiries and provide expert support for Cleared Derivatives products
Investigate, troubleshoot, and resolve functional and technical issues with applications hosted at FIS and at Client settings
Manage incident tickets, escalations, and problem resolutions within SLAs
Assist with internal and external audits
Liaise with development teams for issue fixes and enhancements
Maintain solid relationships with clients, provide timely updates and ensure a positive customer experience
Participate in Disaster Recovery (DR) and Business Continuity (BCP) tests
Perform application monitoring using tools li

📌 Production Support Unix/linux, Shell Scripting, Sql Pimpri Chinchwad (India)
🏢 FIS
📍 India