Senior Analyst- Plan Administration (B2)
Mercer is the global leader for trusted human capital services and products. The Wealth MRA team at Mercer delivers a comprehensive suite of Retirement solutions across geographic boundaries, offering solutions globally.
We will count on you to:
The incumbent in this role will ensure world-class service delivery to the US clients globally. This position is responsible for various professional activities, including processing transactions, administration of Pension plans and Disbursements. The role will focus on –
Processing of tasks for US Wealth clients
Maintaining the required Productivity% and CU%
Process Improvement
Meeting all the process SLAs external and internal (98% Accuracy and 100% TAT)
Adherence to Process SOPs/Guidelines
Effective utilization of available time
Adherence to calendar for client calls
Support compliance and audit requirements, completion of mandatory/recommended trainings
Applicants should be adaptable working in nights
What you need to have:
Graduation in any stream
Minimum 2 years of experience




Good Knowledge of DB Domain preferred
Ability to multi-task, self-starter
Good Interpretation and decision-making skills
Good command of MS office applications (Excel, Power-point)
Good communication skills, both verbal and written
Good analytical and research skills, attention to details
Learn the process effectively and efficiently
Responsible for processing all tasks within the defined timelines
Delivering quality output
Sharing work status updates with PDs/PCs on assigned tasks
Ensure adherence to communication calendar
Adhere to process documentations (e.g. SOPs, Processing Guide and Exception Matrix)
What makes you stand out?
Adaptable communicator, facilitator, influencer and problem solver
High attention to detail
Good relationship skills, Proven ability to work on own initiative as well as in a team
Adaptable communicator, facilitator and problem solver
High attention to detail
Ability to multi-task

📌 Plan Administration (Gurugram)
🏢 Mercer
📍 Gurugram