Job Description:
Who Are We:
Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.
You Will Be:
Sr. Analyst POS/Payment application support provides support to the retail store POS application, monitoring alerts and notification for our ELG stores retail transactions. This position is responsible to ensure supporting applications & Jobs required for our store’s transactions are fully operational or processing as expected and requires robust Windows O/S, .Net, C# & SQL technical knowledge.



The analyst will be required to respond to, resolve and document issues as they come in a timely manner. You will be required to triage problems and escalate as needed to the development teams and work closely to come to resolution. The support analyst will require excellent Analytical & problem-solving skills, be able to understand POS system architecture and dataflow, and be able to adapt quickly to new and different problems day to day.
What You Will Do:
Responsible for the 24/7 support of POS/Payment applications in the Retail Store Systems
Monitoring log files and log information
Handling application issues
Handling performance related issues
Testing the new version and patches that were released
Monitoring the alerting Dashboards and acting to alerts & notifications
Responsible in finding the root cause for various POS application issues, failed transactions, Services, Pin Pad issues
Participating on a rotating on-

📌 Senior Analyst, Store Systems (Bengaluru)
🏢 Saks
📍 Bengaluru