Join us as a Customer Engagement And AI Domain Architect
We’ll look to you to define the strategic target architecture and roadmap, aligning them with business strategy and objectives
You'll be facilitating collaborative architecture decision making, partnering and engaging with key business and digital leaders to continually evolve the bank’s long term architectural direction
With valuable exposure, you’ll cultivate solid relationships and proactively engage with key stakeholders, including business and technology leaders, vendors and partners, and industry thought leaders
We're offering this role at director level
What you'll do
As a Customer Engagement And AI Domain Architect, you’ll architect customer centric, high performance, secure, robust and sustainable end to end digital products, solutions, and services that deliver business value while aligning to the bank’s strategic target architecture. You'll lead the strategy, architecture, and transformation of customer engagement capabilities by defining target-state architectures, AI-first roadmaps,



and governance frameworks that simplify operations, enhance process efficiency, and align with enterprise data, security, cloud, and technology strategies. You'll provide design authority for large-scale initiatives, delivering scalable and resilient solutions while driving workflow orchestration, intelligent automation, straight-through processing, and Responsible AI governance.
You'll architect AI-powered customer and colleague experiences through CRM, agentic AI, and enterprise AI capabilities that enable hyper-personalization, improve productivity, and strengthen operational resilience. You'll also lead enterprise modernization and integration efforts across CRM, digital, data, workflow, and core platforms, driving technology consolidation, operational simplification, stakeholder alignment, and adoption of AI-first, customer-centric ways of working.
As well as this, you’ll be:
Leading architecture and design revie

📌 Customer Engagement And AI Domain Architect, Director (Gurugram)
🏢 RBS
📍 Gurugram