Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
Build the digital messaging services that enable organizations to connect with customers across contemporary communication channels in Genesys Cloud. As a Software Engineer on the Digital Messaging Platform team, you will design and evolve cloud-native services that support reliable message routing, delivery, tracking, and analytics across high-volume customer interactions.
You will own meaningful components of the messaging platform, contribute to architectural decisions, and help strengthen availability, scalability,
security, and operational resilience. Your work will include integrations with social and digital channels such as Meta, X, SMS, WhatsApp, and LINE, while using technologies including Node.js, TypeScript, Java, AWS, and distributed microservices.
You will collaborate with engineers across distributed teams, participate in technical design and code reviews, and influence how messaging capabilities evolve as customer needs and platform scale grow. At Genesys, empathy, collaboration, and ambitious thinking shape how teams build technology that helps organizations deliver more connected customer experiences.
The role provides opportunities to expand your expertise in distributed systems, cloud architecture, digital messaging, observability, and platform-level engineering while gaining exposure to architectural decisions that influence enterprise customer experiences.
Key Responsibilities:
Design
📌 Software Engineer (India)
🏢 Genesys
📍 India