• Own and execute the annual L&D; roadmap aligned with business goals, client requirements, and regulatory
mandates (HIPAA, CMS guidelines, etc.)
• Design blended learning programs – ILT, vILT, eLearning, on -the -job training – for new hire onboarding,
refreshers, and upskilling
• Partner with Operations, Quality, Compliance, and Client Success to identify skill gaps and prioritize training
interventions
• Manage training calendars, batches, and trainer allocation across sites or work -from -home setups
2. Curriculum & Content Development
• Develop and maintain high -quality training content for core healthcare processes: medical coding
(CPT/ICD -10), claims adjudication, prior auth, EOB/ERA processing, and member/provider support
• Create SOPs, job aids, process guides, and assessment tools in line with client -specific requirements and
US payer landscape nuances