Respond to customer inquiries via phone, email, Team s chat
Handle customer complaints and provide appropriate solutions within specified timelines.
Maintain a professional and empathetic approach when interacting with customers.
Provide accurate information about products, services, policies, and procedures.
Follow up with customers to ensure issues have been resolved satisfactorily.
Escalate complex issues to the appropriate department when necessary.
Process Purchase order , send dispatch detail, making MIS Report subsidiary wise and Product wise
Sales planning, Handling domestic order Rejection, Tracking delays in Orders
Any Graduate in Commerce/ Art/ BBA / MBA
Experience- 0 to 3 yrs
Work-life integration
Mobile working
Adaptable working hours
Valuable development prospects
Employee discounts
Attractive remuneration system
Health initiatives

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Executive/ Sr Executive Ghaziabad (India)
🏢 Wika Instruments India
📍 India