Job Title: Manager Customer Relationship & Public Relations
Location: Jaipur, Rajasthan
Experience: 1 - 3 years (Freshers with strong communication skills may also apply)
About the Role
We are looking for an MBA (Marketing/Finance) skilled to manage client relationships and drive the firm's public relations and brand visibility. This role sits at the intersection of client servicing and external communications, ideal for someone who enjoys building relationships and shaping how the firm is perceived in the market.
Key Responsibilities
Serve as the primary point of contact for existing clients, ensuring smooth communication and query resolution
Generate recent business and build and maintain long-term relationships with clients, understanding their needs and coordinating with internal teams for timely delivery
Track client interactions, follow-ups and feedback systematically
Identify opportunities for cross-selling/upselling firm services
Prepare periodic client satisfaction reports and escalate issues as needed
Draft and coordinate press releases,
articles and media content related to the firm's work (GIFT IFSC, cross-border advisory, FEMA, etc.)
Liaise with media and industry forums for coverage and event participation
Support planning and execution of webinars, panel discussions and speaking engagements
Manage the firm's brand messaging and ensure consistency across LinkedIn, website and other public-facing content
Coordinate with leadership for thought-leadership content and public appearances
Required Skills
MBA in Marketing or Finance
Strong verbal and written communication skills
Prior experience in client servicing, PR or corporate communications preferred
Ability to multitask and manage relationships with both clients and media
Proficiency in MS Office (Word, Excel, PowerPoint)
Confident, qualified demeanour for client and media-facing interactions
Qualification
MBA (Marketing/Finance) from a recognized institute