Lead customer support operations, manage internal teams and outsourcing partners, handle critical escalations, monitor support metrics, drive SOPs, training and process improvements, and enhance overall customer experience.
Required Candidate profile
Experience in customer support operations with experience in team handling, ideally in e-commerce. Solid in escalations, partner management, support metrics, quality, training ,process improvement.
📌 Customer Support Manager Bengaluru (India)
🏢 Hcxp Consulting
📍 India
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