As a Workforce Management Analyst, you will play a key role in ensuring the right staffing levels are in place to support business operations. You'll use data, forecasting, and scheduling tools to optimize performance and help drive operational success.
What You'll Do
Forecast audit, origination, and workload volumes using historical trends.
Create and maintain employee schedules.
Monitor real-time performance and staffing levels.
Analyze workforce data and generate reports.
Track key metrics such as Service Level, Adherence, Occupancy, and Productivity.
Provide insights and recommendations to improve operational efficiency.
Partner with Operations leaders to support staffing and workforce strategies.
What We're Looking For
Strong Microsoft Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, formulas, charts, data analysis)
Analytical mindset with attention to detail
Robust communication and stakeholder management skills
Ability to work with large data sets and identify trends
Experience with reporting and performance metrics is an advantage
Workforce Management experience is a plus but not required
What You'll Gain
Prospect to transition into a strategic and analytical career path
Exposure to forecasting, capacity planning, and business operations
Professional development and growth opportunities opportunities
Hands-on experience with workforce planning tools and reporting platforms
Ideal Candidate
Enjoys working with numbers and data
Is known for being organized and detail-oriented
Has advanced Excel skills or a desire to further develop them
📌 Workforce Management Bengaluru
🏢 Total RCM Solutions
📍 Bengaluru
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