The Office Coordinator will be responsible for handling day-to-day TPA and insurance-related activities along with supporting branch operations and administrative functions. The role includes coordination of TPA/insurance processes, NABH documentation, financial counselling, pharmacy coordination, and occasional reception support to ensure smooth hospital operations.
Key Responsibilities
TPA & Insurance Coordination
Handle insurance and panel patient documentation and coordination.
Maintain records related to cashless approvals and claim processing.
Coordinate with insurance companies and TPAs for patient cases.
Ensure timely submission and follow-up of required documents.
NABH Documentation
Maintain NABH-related files, records, and documentation.
Support implementation and compliance of NABH standards.
Coordinate with departments for required operational records.
Financial Counselling
Guide patients regarding treatment estimates and billing processes.
Explain insurance coverage and payment procedures to patients and attendants.
Support billing and payment coordination when required.
Pharmacy & Operational Support
Coordinate with the pharmacy team for operational support.
Assist in maintaining stock records and internal coordination.
Support overall branch administration activities.
Reception & Front Desk Support (Occasionally, as per operational requirement)
Attend patient queries and coordinate appointments.
Ensure smooth patient flow and proper communication at the reception.
Maintain patient records and basic administrative data.
Required Skills
Valuable communication and coordination skills.
Basic knowledge of hospital operations and patient handling.
Understanding of TPA/insurance processes preferred.
Knowledge of NABH st