Wishup.co is Hiring - Customer Success Manager | Remote-first Startup

Interviews are closing soon - Apply Now

About Wishup :

Wishup is India's largest work from home platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.

Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishups leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, IIT Bombay, and DCE.

About the role, Keynotes:
Profile - Customer Success Manager /Account Manager
Role - Full-time
Grade - Manager / Sr. Manager
Location - Bengaluru
Work Mode - Work from Office (Cab facilities are provided)
Work Hours Mon to Fri / US Shift (IST 6:30 PM to 3:30 AM)

What you'll do?
Own the entire top line for the assigned accounts




Develop and execute the customer success strategy for your assigned accounts to drive revenue retention
Own the entire post-sales customer lifecycle through proactive relationship building, right from onboarding, education, support, feedback, renewals, upsells, and referrals
Monitor account health, adoption metrics, and execution of customer success plans
Increase client lifecycle by consulting relevant recent ideas and demonstrating a high level of service that enables end-users to improve efficiencies
Partner with sales and operations to provide insights on customer health with a focus on adoption, expansion opportunities, and renewals
Build deep relationships with key customer stakeholders to inform engagement strategy and create new prospects and service advocates

What are we looking for?
3+ years of customer success/client relationship experience, post-sales or consulting role
Strong wo

📌 Senior Customer Success Manager Bengaluru
🏢 Wishup
📍 Bengaluru