Job Summary
Associate Engineer - IT Helpdesk
Location: Pune
Experience Required: 4+ Years
Are you a tech-savvy problem solver with a passion for helping others? We are looking for a dynamic IT Helpdesk Support to join our IT Operations team. In this jack-of-all-trades role, you will be the backbone of our employee experience, ensuring seamless onboarding, top-tier technical support, and the smooth operation of our global IT infrastructure.
If you have a proven track record in IT support, are eager to leverage system administration, up-to-date AI tools and possess a deep passion for IT, life, and the product, we want you on our team
Responsibilities
Provide L1 L2 Support: Act as the first and second line of IT support for employees, troubleshooting and resolving technical Endpoint ( Mac / Windows / Linux ) issues efficiently.
Drive IT Lifecycle Management: Manage end-to-end employee IT lifecycles, including the onboarding of recent hires, access and permission modifications, and seamless off-boarding activities.
Empower End-Users: Provision, support,
and troubleshoot corporate equipment, including laptops and Virtual Machines, while maintaining global communication technologies.
Systems Administration & Infrastructure
Manage Access Identity: Administer and automate Active Directory and Okta integrations (SSO), alongside GSuite and Azure (O365) Administration.
Device Asset Management: Manage IT assets and provision devices utilizing a Mobile Device Management (MDM) solution like Endpoint Central.
Monitor Global Systems: Proactively monitor internal and external applications, systems, and global infrastructure components.
Process Optimization Innovation
Leverage AI: Utilize a solid understanding of up-to-date AI tools (like Gemini) to improve daily workflows and IT operations. ( emails , debugging , automation)
Maintain Documentation Policies: Create and maintain accurate IT operational documentation. Execute, optimize, and train managers and users on IT p
📌 Associate Engineer Pune (India)
🏢 Druva
📍 India