Job Summary

Shift lead (Access Management) - Hyderabad, India; Hybrid

Job Level: Senior Officer

The Shift Lead is a senior operational role accountable for the health and continuity of alterDomus Identity and Access Management services during their assigned shift. This role sits at the intersection of hands-on execution and shift-level leadership, ensuring that access requests, certifications and privileged operations are actioned accurately and within SLA.

Leading a small team of cross-skilled Access Management Analysts, the Shift Lead will own shift-level BAU delivery across the three IAM pillars: Identity Governance (SailPoint IdentityNow), Customer Identity (Okta / Auth0), and Privileged Access (CyberArk PAM, EPM WPM). We are hiring three Shift Leads, one for each of Shift A, B and C, and the role reports directly to the Team Lead IAM Operations.
Your Responsibilities
Act as the single point of accountability for triage and workload allocation across the shift.
Own first-level escalation for P1/P2 incidents during the shift,



engaging the Team Lead IAM Operations as needed.
Monitor real-time SLA and queue health, rebalancing work across SailPoint, Okta/Auth0 and CyberArk queues.
Prepare and deliver a structured handover to the incoming shift.
Manage on-call/escalation coverage for the shift in line with the teams operational model.
Identity Governance Administration SailPoint IdentityNow / Identity Security Cloud
Process joiner/mover/leaver (JML) lifecycle requests, access requests, and role-based access control (RBAC) assignments.
Action access certification and recertification tasks within the shift.
Support maintenance of source/target connectors and flag anomalies to the Team Lead.
Customer Workforce Identity Okta / Auth0
Resolve MFA, adaptive authentication and SSO federation (SAML/OIDC) break-fix requests.
Support B2B/B2C user journey issues and escalate anomalous authentication activity.
Privileged Access Management CyberArk PAM, EP

📌 Shift Lead Hyderabad
🏢 Alter Domus
📍 Hyderabad