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Job Title: Customer Support Executive
Industry: International BPO / Customer Service
Employment Type: Full-Time
Experience:

- Undergraduate: Relevant international BPO experience required
- Graduate: Freshers can apply
- International BPO experience is mandatory for undergraduate candidates

Job Description

We are hiring Customer Support Executives for an international BPO process. The ideal candidate should have robust communication skills, a customer-focused approach, and the ability to handle customer queries professionally.

Key Responsibilities

- Handle customer queries through voice/chat/email as per process requirements.
- Provide accurate information and effective solutions to customers.
- Resolve customer complaints and issues within defined timelines.
- Maintain a high level of customer satisfaction.
- Follow process guidelines, quality standards, and company policies.
- Document customer interactions and update relevant systems.
- Meet defined KPIs, quality, productivity, and customer satisfaction targets.
- Coordinate with internal teams whenever required for issue resolution.

Eligibility

For Undergraduate Candidates:





- Minimum 12th pass / Undergraduate.
- International BPO experience is mandatory.
- Good English communication skills.
- Customer service experience preferred.

For Graduate Candidates:

- Graduation in any discipline.
- Freshers are eligible to apply.
- Excellent verbal and written English communication.
- Strong customer-handling and problem-solving skills.

Required Skills

- Excellent English communication.
- Good listening and interpersonal skills.
- Customer-focused attitude.
- Problem-solving ability.
- Basic computer knowledge.
- Ability to work in a fast-paced BPO environment.
- Comfortable working in rotational shifts / night shifts, if required.

Preferred Experience

- International BPO / International Customer Support
- International Voice Process
- Customer Service
- Technical/Non-Technical Support
- International Chat or Email Support

Why Join Us?

- Competitive salary.
- Incentives based on performance.
- Training and development opportunities.
- Career growth in the international BPO industry.
- Professional and supportive work environment

📌 Customer Support Executive (Jaipur)
🏢 Direct Hire
📍 Jaipur