Role & responsibilities

Responsible for managing the operations seamlessly and timely SLA delivery, along with

maintaining high levels of employee and customer satisfaction

Insurance Sales (Health Insurance)

Establish & Manage Relationships / Engagement with the Clients.

Oversight of the team organizes resources, sets goals, calls out strategy from Executives and the client on a day-to-day basis, reporting responsibilities

Managing day-to-day Sales targets (B2C Sales)

To monitor and document the work schedule of staff and absences.

Build a solid partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth

Taking weekly and monthly calls with clients to understand the expectations from the teams, and providing updates

Ensure that all audit-related issues are brought to a close

Identify and drive continuous improvements and initiatives in the process





Coach & mentor the Team lead so that they can manage their teams better

To ensure that all internal customer queries are followed up on a timely basis

Collaborate with internal teams.

To be the Key contact for all problems and queries with the specific business assigned.

Take on special projects as per business need

Action-Oriented, Integrity and Trust, Perseverance

Command Skills, Problem Solving, Drive for results, Standing along and Directing Others, Managing & measuring work.

Ability to handle sales pressure

Excellent verbal and written communication skills

Strong external and management reporting skills.

- Interested candidates can share their updated resume at: [email protected],
- Or Can reach out on (phone hidden)

📌 Team Lead (Gorakhpur)
🏢 PolicyBazaar
📍 Gorakhpur