The Manager will be responsible for driving sales, profitability, operational excellence, and team performance of the assigned store. The role requires strong leadership, commercial acumen, and hands-on operational control in a high-footfall value retail environment.
Key Responsibilities
1. Sales & Business Performance • Achieve monthly, quarterly, and annual sales targets. • Drive key retail KPIs • Plan and execute local sales promotion activities. • Ensure proper implementation of VM guidelines as per HO directives.
2. Store Operations Management • Oversee complete store operations including opening & closing procedures. • Ensure SOP compliance and audit readiness. • Maintain store hygiene, safety, and brand standards. • Coordinate with HO for marketing campaigns and new launches.
3. Team Leadership & Development • Recruit, train, and retain sales associates. • Conduct daily morning briefings and target allocations.
• Monitor individual staff productivity and grooming standards. • Create a motivated, target-driven store culture.
4. Inventory & Shrinkage Control • Ensure accurate stock management and replenishment. • Control shrinkage, pilferage, and inventory loss. • Conduct regular stock audits and ensure stock accuracy. • Manage warehouse & floor stock effectively.
5. Customer Experience Management • Deliver excellent customer service aligned with brand values. • Handle escalations and customer grievances professionally. • Build repeat customer base and loyalty.