Job Description: Director BPO Operations (Finance & Accounting)

Location: Chennai

Reports To: Vice President – Operations

Department: Operations

Role Summary

We are seeking a strategic and performance-driven Director of BPO Operations with deep expertise in Record-to-Report (R2R), General Ledger (GL), and sub-ledgers such as Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets, and Bank Reconciliations. The Director will lead a team of 100–150 Finance Specialists delivering Finance & Accounting (F&A;) services across multiple clients. The role demands a solid command of accounting operations, stakeholder management, and transformation leadership to drive efficiency, accuracy, and compliance across all engagements. The ideal candidate combines financial domain depth, people leadership, and operational transformation experience within a BPO or Shared Services setting.

Key Responsibilities

Operational Leadership
Lead end-to-end Record-to-Report and General Ledger processes, including journal entries, month-end close, reconciliations, and financial reporting.




Manage sub-ledger functions such as AP, AR, Intercompany, Fixed Assets, and Bank Reconciliations ensuring accuracy and timeliness.
Oversee close calendars, ensure adherence to SLAs and accounting standards, and maintain robust internal controls.
Drive productivity, quality, and cost efficiency through continuous process improvement and automation.
Provide business insights through analytics, dashboards, and variance analysis.

People & Team Leadership
Manage and mentor a team of 100–150 Finance Specialists, Team Leads, and Managers across multiple client accounts.
Foster a culture of accountability, learning, and high performance.
Build future leaders through coaching, structured career paths, and skills development programs.
Lead workforce planning, staffing, and engagement to ensure scalability and retention.

Client & Stakeholder Management
Serve as the primary relationshi

📌 Director Operationsr Chennai
🏢 T3Cogno
📍 Chennai