Easyship is a leading global shipping software and API platform trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross-border shipping, taxes and duties. A top-rated Shopify Certified Technology Provider, eBay preferred fulfilment partner, and Amazon preferred multi-channel integrator, Easyship is the G2 category leader (April 2026), offering 550+ courier services worldwide. We believe in accelerating borderless commerce through innovative solutions, and were proud that brands of all sizes from small business to enterprise trust Easyship for all their shipping needs.
Who We re Looking For:
We are seeking Customer Support/Experience Specialiststo be the first point of contact for our customers. You will deliver timely and effective support across multiple channels- Live Chat, Email, and Calls while ensuring an exceptional customer experience. You will also work closely with internal teams and courier partners to solve problems, collect feedback, and contribute to product and process improvements.
What you additionally need to know: This is a full time, onsite role based in our Bengaluru (MG Road) office. The role follows US collaboration hours (10:00 PM-7:00 AM IST) to support seamless cross-regional execution
What would be you be responsible for:
Providing outstanding support via Live Chat, Email, and Phone to Easyship customers
Liaising with courier partners and third-party vendors to resolve delivery or technical issues
Collecting and relaying customer feedback to enhance service and product offerings
Building and maintaining strong, trust-based customer relationships
Collaborating with cross-functional teams including Sales, Product, and Operations
Contributing to achieving high ratings on customer review platforms
Identifying prospects for continuous improvement in support processes
You Might Be a Valuable Fit If
You have 2+ years of prior experience in customer support in B2B Sa
📌 Support Specialist Bengaluru
🏢 Easyship Technologies
📍 Bengaluru
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