Application Support & Production Operations
Provide L2/L3 production support for Wealth Management and Capital Markets applications, ensuring maximum availability and compliance with SLAs.
Take ownership of critical production incidents, make timely operational decisions under pressure, lead major incident resolution, and drive service restoration with minimal business impact.
Serve as the primary point of contact for clients during production incidents, providing transparent status updates, managing stakeholder communications, and ensuring timely resolution of critical issues.
Monitor production settings, investigate incidents, perform root cause analysis (RCA), and implement permanent fixes to improve operational stability.
Support and troubleshoot Oracle databases, SQL/PLSQL, Java/J2EE applications, Linux servers, and enterprise middleware in production.
Manage and support REST APIs, Web Services, ETL processes, and Managed File Transfer (MFT/DIS) to ensure reliable data integration and seamless interoperability across enterprise systems.
Execute production deployments, release validations, change requests, and post-implementation support while adhering to ITIL change management processes.
Monitor application health using observability and monitoring tools, proactively identifying performance bottlenecks, capacity issues, and system anomalies.
Drive operational excellence through automation, DevOps practices, AI-assisted operational tools, and continuous service improvements to reduce manual effort and MTTR.
Collaborate with development, infrastructure, database, and business teams to resolve complex production issues while maintaining operational documentation, runbooks, disaster recovery procedures, and compliance with security, audit, and operational resilience requirements.
Identify recurring production issues through incident trend analysis and implement preventive measures to reduce repeat incidents and improve service stability.
Perfo
📌 Senior Operation Support Engineer Bengaluru (India)
🏢 CGI
📍 India