Job Description – Front Office Receptionist

Organization: VLUXE Dental Clinic
Department: Front Office / Patient Experience
Position: Front Office Receptionist
Location: Kollam, Kerala
Employment Type: Full-Time

Role Overview

VLUXE Dental Clinic is looking for a skilled, friendly, and well-organized Front Office Receptionist to manage patient interactions and ensure a smooth front-office experience.

The receptionist will be the first point of contact for patients and will play an significant role in maintaining VLUXE's premium patient experience, coordinating appointments, handling enquiries, and supporting day-to-day clinic operations.

Key Responsibilities
Welcome patients professionally and assist them throughout their visit.
Manage patient registrations, appointments, rescheduling, and cancellations.
Answer incoming phone calls and respond to patient enquiries.
Handle WhatsApp enquiries and appointment requests promptly.
Coordinate with doctors and clinical staff regarding patient schedules.




Maintain an organized appointment calendar and minimize scheduling conflicts.
Confirm upcoming appointments and follow up with patients when required.
Maintain accurate patient information in the clinic management system.
Guide patients regarding consultation procedures and available services.
Coordinate patient waiting times and keep patients informed about delays.
Collect payments, generate bills/receipts, and maintain basic front-office records.
Handle patient feedback and escalate complaints appropriately.
Maintain confidentiality of patient information and clinic records.
Keep the reception and waiting area qualified, organized, and presentable.
Support management with basic administrative and daily operational tasks.

Candidate Requirements
Excellent communication and interpersonal skills.
Fluent in Malayalam and English.
Professional appearance and confident communication.
Friendly and patient-focused attitude.
Comfort

📌 Receptionist Kollam
🏢 V Luxe Dental Clinic
📍 Kollam