Job Posting: Front Office Executive (HOTEL)

Position: Front Office Executive
Location: Gariahat, Kolkata
Employment Type: Full time
Shift Timing: 10:00 AM 7:00 PM
Compensation: 1.90 Lakhs 2.40 Lakhs P.A.

Job Overview

We are looking for a customer-focused and qualified Front Office Executive to join our hospitality team in Gariahat, Kolkata. In this role, you will be the face of our hotelwelcoming guests, managing daily front desk operations, processing reservations, and ensuring high guest satisfaction throughout their stay.

Key Responsibilities

Guest Relations & Operations
Greet arriving guests with warmth and maintain a skilled demeanor at all times.
Efficiently process guest check-ins and check-outs, verify guest IDs, and manage reservations.
Coordinate with the housekeeping department to ensure rooms are ready and guest requests are fulfilled promptly.
Answer guest queries regarding hotel amenities, services, and local attractions.
Handle guest feedback and complaints professionally,



offering timely solutions and escalating major issues to the Front Office Manager when necessary.

Billing & System Management
Operate the Property Management System (PMS) to update reservations, track room availability, and maintain accurate guest accounts.
Process phone, email, and walk-in bookings accurately.
Compute guest bills, process payments (cash, credit/debit, digital), and issue correct change and receipts.

Security & Administration
Maintain strict adherence to key control and hotel security procedures.
Follow safety guidelines and promptly report any unsafe conditions to management.
Perform basic front desk administrative duties, including operating office equipment (computers, photocopiers).

Requirements & Qualifications
Education: Diploma or Bachelors Degree in Hospitality/Hotel Management (or equivalent relevant experience) OR a Graduate degree in any discipline.
Experience: 2 to 3 years of proven front office/reception experie

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