Support Engineer (Goregaon West)

Support Engineer (Goregaon West)

21 Aug
|
Recognized
|
Goregaon West

21 Aug

Recognized

Goregaon West

L1 Support Engineer



- Handle first-line queries via phone, email, or chat.


- Assist customers with login, job card creation, invoice generation, and appointment scheduling.


- Document issues in the ticketing system (example - Freshdesk/Zendesk/Zoho Desk).


- Escalate unresolved issues to L2 support.


- Provide role-based guidance (technician, advisor, receptionist, accounts staff).





Requirements

- Education: Bachelor’s in IT/Computer Science or related field.


- L1: 0–2 years in IT/Customer Support (preferably SaaS).


- Familiarity with SaaS platforms, ticketing tools, and CRM systems.


- Solid communication skills (English + Hindi/Marathi preferred).


- Ability to work in rotational shifts.


- L1: First Response Time, Ticket Closure Rate, Customer Satisfaction Score.










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📌 Support Engineer (Goregaon West)
🏢 Recognized
📍 Goregaon West

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