Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :

Tasks

- Manage and resolve incidents, including complex hardware, software, and network issues.

- Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.

- Resolve advanced Windows operating system issues, including system crashes, blue screens, and software conflicts.

- User access administration

- Providing access to users as per the process defined

- Maintenance of Active Directory security groups for managing access permission on file shares

- Managing MS-Exchange email distribution lists

- Providing/Removing access to engineering tools

- Ticket handling through SMT (Remedy) or any ticketing tool & documentation

- System Administration:

- Manage and troubleshoot issues related to Windows Server, including Active Directory, DNS, DHCP, and Group Policy.

- Perform advanced tasks such as system imaging, software deployment, and virtual machine management.

- Oversee backup and recovery procedures to ensure data integrity and availability.

- Implement and manage security measures, including antivirus, patch management, and encryption.

- Documentation and Reporting:

- Maintain thorough documentation of technical issues, resolutions, and procedures for future reference.





- Generate reports on incident trends, system performance, and user satisfaction to identify areas for improvement.

- Collaborate with Level 1 support and other IT teams to improve overall service delivery.

Qualifications

Educational qualification:

Bachelor’s degree in Computer Science, Information Technology, or a related field.?

Experience :

5 years of experience in Identity and Access Management or related roles.?

- Preferred -Relevant certifications such as MCP, ITIL concepts

Mandatory/requires Skills :

- ITIL Framework: In-depth understanding and application of ITIL principles and practices.?

- Incident Management: Proven experience in managing and resolving incidents promptly.?

- Active Directory: Proficiency in administering Active Directory, including user management and group policy configuration.?

- Network Administration: Basic knowledge of network protocols, configurations, and troubleshooting techniques.?

- Tools: Experience with IAM technologies and tools for identity provisioning, role management, and access governance.?

Soft Skills:

- Communication: Strong verbal and written communication skills,

- Time Management: Proven ability to manage multiple tasks and priorities in a quick-paced environment.?

- Customer Service: Commitment to delivering exceptional support and maintaining positive user relationships.

Preferred Skills :

Experience in a large-scale IT environment supporting diverse technologies and user groups.?

1. Familiarity with IAM, ticketing tools and technologies.?

Additional Information

Bosch Internal comments: Raising against new opportunity (Oppn id - 2025286) for an ITS Senior Associate as Kumar Shanmugam has been selected for the new opportunity and a replacement for him needs to be identified.

📌 ITS_Senior_Associate (Coimbatore)
🏢 Important Company of the Sector
📍 Coimbatore