We are seeking a agile and versatile IT Solutions Manager
to lead the execution of our technology strategy and operations while remaining
actively involved in hands -on delivery. This role requires a unique combination
of strategic vision, project leadership, and technical expertise. The
successful candidate will drive IT initiatives that enable business growth,
ensure security and compliance, and optimize systems and processes across our
global, cloud -based organization.

Key Responsibilities

Strategic Leadership & Governance

- Develop
and execute IT strategies aligned with business objectives.

- Create
technology roadmaps and implementation plans; present to senior leadership
for alignment and approval.

- Evaluate
emerging technologies (e.g., AI, automation, advanced analytics) for
business value and integration potential.

- Foster
collaboration between IT and other departments to support business
agility.

- Establish
robust IT governance, processes, and policies to ensure efficiency and
compliance.


IT Operations & Infrastructure

- Oversee
the performance, reliability, and scalability of IT systems, cloud
infrastructure, and M365 ecosystem.

- Manage
hardware and software lifecycles, ensuring cost efficiency and alignment
with business needs.

- Ensure
business continuity and disaster recovery plans are maintained and tested.

- Provide
hands -on support where required, troubleshooting technical issues and
assisting teams directly.


Security & Compliance

- Design,
implement, and maintain IT security policies, controls, and practices.





- Conduct
and coordinate regular security audits, risk assessments, and
vulnerability scans.

- Ensure
compliance with GDPR, ISO 27001, and other relevant regulations.

- Lead
or coordinate responses to security incidents, ensuring remediation and
lessons learned.

- Promote
a strong security culture through awareness and training programs.


Project & Vendor Management

- Lead
IT and cross -functional projects from initiation through delivery,
ensuring scope, timelines, and budgets are met.

- Oversee
the implementation, configuration, and optimization of ERP systems to
support business operations.

- Partner
with departments to align ERP functionality with operational needs.

- Manage
upgrades and integrations, ensuring minimal disruption to business.

- Provide
technical guidance and hands -on troubleshooting support for ERP -related
issues.

- Coordinate
with external service providers and internal teams to deliver successful
outcomes.

- Select
and manage technology vendors; negotiate contracts and service levels.

- Monitor
project progress, risks, and dependencies, providing regular status
updates to stakeholders.


Problem Resolution & Continuous Improvement

- Serve




as the escalation point for complex IT issues.

- Implement
process improvements to enhance service quality and agility.

- Monitor
service levels and ensure timely resolution of incidents.

- Drive
initiatives to enhance data management and knowledge sharing across the
organization.