21 Aug
|
Leading
|
Bengaluru
Title: Service Desk Management Executive (Voice)
Location: Bangalore (Work From Office)
Job Type: Full -Time
Industry: IT Service Desk / Customer Support / Voice Process
Job Description:
We are hiring experienced resources for a Service Desk Management (Voice) role with a leading multinational company in Bangalore. The role involves managing service desk functions, acting as a single point of contact for service users, and delivering high -quality customer support across multiple service channels.
Key Responsibilities:
- Manage one or more customer service or service desk functions
- Act as the primary point of contact for users reporting issues, requesting information, access, or other services
- Provide customer support through voice, digital, self -service, and automated channels
- Ensure timely issue resolution in line with SLA and process guidelines
- Deliver excellent customer service and maintain service quality standards
Requirements
Experience:
- Technical graduate freshers are eligible
Education:
- Graduation is mandatory
- IT graduates preferred with basic troubleshooting knowledge
Language Requirement:
- Excellent verbal communication skills
- Proper email etiquette
- No MTI (Mother Tongue Influence)
Other Requirements:
- Robust problem -solving and analytical skills
- Excellent customer service skills
- Willingness to work in night shifts
- Work From Office only
Other details regarding this job:
· Location: Bangalore (Work From Office only)
· Age Criteria: Open /
As per company policy
· Gender: Male
& Female candidates can apply
· Eligibility: Graduation is mandatory/ IT graduates preferred
· Graduating Year: Any year of pass -out (No restriction)
· Shift: Night
shifts
· Payroll: Direct
payroll of the company (MNC)
· Communication: Excellent verbal English communication required
· Proper
email etiquette is mandatory
· No Mother
Tongue Influence (MTI)
· Salary: Upto ₹25,000
CTC Maximum salary for technical graduate freshers
· Relocation: Relocation is not available.