21 Aug
|
Recognized
|
Bengaluru
21 Aug
Recognized
Bengaluru
1. Core IT & User Lifecycle Management
- Day -to -Day IT Incidents & Request Management: Handling day -to -day IT incidents and service requests from Bangalore location users, including support for the tech team's development tools and new hardware/software requirements.
- User On -Boarding Support: End -to -end IT on -boarding support for recent joiners at the Bangalore location (laptop provisioning, system access, mobile device access, Zoho pre -boarding modules).
- Off -Boarding Support: Complete IT off -boarding for exit users (revocation of system access, asset recovery, updating the Zoho off -boarding module).
- Laptop Preparation & Readiness: Imaging, configuring, and validating laptops (Windows & Mac Systems) as per the IT compliance checklist for onboarding and replacements.
- Priority Support: Dedicated support for CXOs and Senior Management Team on Bangalore location.
2. IT Asset, Compliance, and Audit
- IT Asset Management: Maintaining and managing IT asset inventory with regular physical verification, and tracking on -boarding, off -boarding, migration, and replacement requests with up -to -date reports.
- Non -Compliance & Patch Management: Monthly monitoring and remediation of non -compliance for hard disk encryption, Global Protect, Falcon Antivirus, Mac, and Windows patch updates across Bangalore location users.
- Internal Audit Support: Physical presence and support during internal audits,
covering IT Infrastructure at the Bangalore location.
3. Infrastructure and Event Support
- Network & Firewall Management: IT Support for network -related activities including firewall resilience, access points, switches, printers, LAN connectivity, and co -ordination with the centralised network team for the Bangalore facility activities.
- IT Infrastructure Support For Events: Setup and provide end -to -end IT support for in -person events such as Town hall, Yubi Inspire, and Fire chat.
- Power Shutdown Management: Co -ordination and monitoring of IT infrastructure during annual or scheduled power shutdown activities.
4. Dedicated Entity & HR Support