Roles & Responsibilities :
To contribute to the overall standardization of data, formats and MIS
To conceptualize & identify prospects to create and implement customer delight
Managing site visits and walk -ins during property exhibition.
Managing web site and walk in enquiries.
Follow up of all walk-in prospects and exhibition prospects and converting them to clients.
To give product presentations and arrange site visits for clients and also accompany them to ensure better understanding of the product.
Managing customer queries, negotiation with buyers, maintaining customer data and follow up with customers.
Monitoring the invoices as per the site progress.
Management of receivables, Coordination with accounts for tracking weekly and monthly collections.
Completing formalities related to agreement and payment disbursement, Verifying agreements for registration.
Tie up with HFIs concerning the recent schemes, rate of interest, and follow up for clients loan disbursement.
Formulating budgets, MIS reports, bookings and cancellations.
Updation of data in ERP/ SAP (Sales Module).
Co-ordination with the execution team, facility team for units to be ready for handing over possession.
Inspecting of flats before handing over possession.
To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins and other correspondence) so as to maximize sales conversions
To monitor sales collections and ensure regular follow-up & sending demand notices for the same to red flag issues
To analyze feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams
To ensure complete and comprehensive documentation of all customer related records and ensure the database is centrally managed
To ensure data entry and detailed filing of all documents received
To ensure prompt dispatch of receipts for customer payments/