We are looking for Service Delivery Managers to drive the implementation across various locations. We are looking for excellent candidates with impeccable skills to drive implementation with multiple stakeholders
Responsibilities Required Skills:
Service Delivery Managers own the implementation of software / Product at multiple locations and operations. Our product / software is used by a location (mall, foodcourt, airport, etc. ) to capture automated daily sales data from all outlets present in the location
Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence
Periodic reconciliation of data and coordinate with brands to do an analysis of the data.
Follow up with brands for recent integrations
Drive periodic governance meetings and reporting for integration and project status
Enforce standard methodologies, processes and tools
Should have solid leadership skills in order to motivate and lead the team effectively
Holding the teams to the highest standards, project discipline and accountability
Need to work well as part of a team and to ensure that junior employees have the knowledge they need to do their jobs well
Identify and monitor project risks through proactive approach to projects
Assessing customer feedback and improving procedures accordingly
Providing timely support and troubleshooting to the Malls/retailers/Project team.
Initiate, build and sustain productive relationships
Addressing escalations from teams with Mall Management
Ensure delivery is consistent as per the agreed SLA
Review reports prepared by team before sharing them with clients
Identify and provide inputs on unique (or) recurring project problems.
Review the track on all updates received and the knowledge base of all tickets and issues.
Develop, support, facilitate and implement a number of projects of moderate size, diversity and complexity.
Driving the team in achieving the target related to Recent A