Job Title:
Sr Analyst, India Analytic Insights
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
The Analyst plays a crucial role in overseeing a small analytic team and a will be a key owner of analytic projects that have a direct impact on improving the business. This position emphasizes understanding the context, strategy, and processes of our and our clients’ organizations. The Analyst partners closely with business units to gain in-depth insight into customer needs, services, and the overall business roadmap. This role is one where resourcefulness, flexibility with data approaches and methodologies, tenacity, and collaboration across various organizational functions are critical requirements for success.



One should be capable of processing/transforming raw information into manageable and digestible data or generating data by listening to calls, reading chat logs, etc., when needed. The Analyst is also expected to proactively assess the program to identify projects that enhance operations and finances. They are expected to focus on driving results across multiple areas (e.g. apply process improvement principles to streamline workflows, create/apply solutions for identified revenue opportunities, etc.).
Role and Key Responsibilities:
The Analyst, India Analytic Insights will oversee a small analytic team and a will be a key owner of analytic projects that have a direct impact on improving the business. The incumbent will make an impact in small team settings, working with the project team to make data-driven recommendations to enhance call center metric performance. This position entails work within a fast-paced workplace continuing to hone your analytic, process improvement, critical thinking, and ma

📌 Sr Analyst, India Analytic Insights (Gurugram)
🏢 CNX
📍 Gurugram