Our Story
At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
Our Benefits
With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans, and career growth opportunities – all within a thriving global organization.
Great Place to Work
Thanks to the work of every colleague,



Alight has received multiple awards of recognition including “Outstanding Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.
We invite you to join our team Learn more at careers.alight.com.
Role Description
The Process Lead is a domain expert who is responsible for operational performance, including meeting and exceeding contractual performance standards for the respective services. This position would facilitate- transition of new work / process, synergize with various upstream and downstream processes to identify opportunities for reducing non value ads and handoffs, work on short term assignments with significant degree of domain expertise and fair understanding of delivering ad-hoc projects.
Key Responsibilities: -
Assist in setting the team’s daily objectives, training fresh staff members, and motivating them to perform efficiently.
Root Cause Analysis of Client Performance Issues with ongoing control mechanism.
Mentoring as per any process updates received from the client’s side and to ensure that this k

📌 Canada Case Manager (Gurugram)
🏢 Alight
📍 Gurugram