At Citi, you won't be running a typical IT implementation. You'll be at the center of redefining how one of the world's largest financial institutions actually operates — from the inside out. Services Operations touches millions of client interactions, thousands of associates, and some of the most complex workflows. You'll have the mandate, the access, and the executive backing to deploy AI where it matters most: at the point where our people serve our clients. The problems are real, the scale is unmatched, and the impact is immediate and measurable.
Citi is looking for a Director, Operations Horizontal AI Solutions to lead the design and delivery of reusable AI capabilities that can be deployed consistently across multiple operations functions globally. Sitting at a senior level within Citi's Operations function, this role is central to reducing duplication, accelerating AI adoption, and ensuring that common operational challenges are solved once — then scaled across the firm.




This is a role for a seasoned operational leader who understands that the biggest gains in AI transformation come not from solving the same problem twenty times over, but from building once and deploying everywhere. If you have a track record of building shared capabilities and driving cross-functional AI programmes at scale, this is an chance to define how Citi operationalises AI across its global operations estate.
Objective
Implement reusable AI capabilities across Operations that can be deployed across multiple operations functions — addressing common processes and eliminating duplication at scale.
Top 5 Responsibilities
Drive standardisation, reuse and common solutions across Operations to reduce duplication and accelerate AI adoption across global teams. Partner with Product, Technology, Data, and Control functions to ensure scalable, secure and compliant execution in Operations — ensuring Ops requirements are incorporated into platform roadmaps and the execution of supporting oper

📌 Director, Services Operations Horizontal AI Solutions (Mumbai)
🏢 Citi
📍 Mumbai